Fashion Nova Return Policy: A Complete Guide

Fashion Nova, a leading online fast-fashion retailer, is known for its trendy and affordable clothing. However, when it comes to online shopping, returns are sometimes inevitable. Whether an item doesn’t fit quite right or isn’t what you expected, Fashion Nova offers a return process to ensure customers are satisfied with their purchases.

In this guide, we’ll explore everything you need to know about Fashion Nova return policy, including how to initiate a return, what items are eligible for return, and key considerations to keep in mind.

Understanding Fashion Nova’s Return Policy

Fashion Nova allows customers to return most items within 30 days from the delivery date. However, it’s important to note that they do not offer refunds in the form of original payment. Instead, they provide store credit in the form of an e-gift card, which can be used for future purchases on the site.

Here are the essential points of their return policy:

1. Return Window: You must return your item within 30 days of receiving it.
2. Refund Method: Instead of a cash refund, Fashion Nova offers store credit via an e-gift card.
3. Condition of Items: Returned items must be in new, unworn condition with original tags attached.
4. Non-Returnable Items: Certain items, such as lingerie, swimwear, bodysuits, beauty products, and final sale items, cannot be returned.

How to Initiate a Fashion Nova Return

Returning an item to Fashion Nova is a straightforward process. Follow these steps to ensure your return is processed efficiently:

1. Visit the Fashion Nova Returns Portal: Start by going to the Fashion Nova website and navigating to their dedicated returns page.
2. Enter Your Order Details: You’ll need your order number and the email address you used for the purchase. These details can be found in the confirmation email you received when you placed the order.
3. Select the Items for Return: Once logged in, you’ll see a list of the items you purchased. Select the item(s) you wish to return and indicate the reason for the return.
4. Choose Return Method: Fashion Nova provides a prepaid shipping label for returns. However, the cost of the label, typically around $7.99, will be deducted from your store credit. Alternatively, you can choose to use your own return shipping method.
5. Ship Your Return: Pack the item(s) securely in their original packaging, affix the return label if applicable, and drop it off at your nearest shipping carrier.
6. Wait for Processing: Once Fashion Nova receives your return, they will inspect the item(s) to ensure they meet the return criteria. If approved, you’ll receive an e-gift card with the store credit, usually within 5-7 business days after the return is processed.

What Items Are Not Eligible for Return?

Fashion Nova has a list of items that are not eligible for return. Be sure to review this before initiating a return:

• Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.
• Lingerie and Undergarments: For hygiene reasons, lingerie, underwear, and certain swimwear items are not returnable.
• Beauty Products: Makeup, skincare, and beauty tools are non-returnable.
• Accessories: Certain accessories, such as earrings, are also non-returnable.

Important Considerations for Returns

1. Return Shipping Costs: If you choose to use Fashion Nova’s prepaid shipping label, the cost of the label will be deducted from your store credit. If you prefer to ship the item yourself, you will bear the cost of shipping.
2. Store Credit Only: Fashion Nova does not offer refunds to your original form of payment. Instead, returns are processed as store credit, which can be used for future purchases.
3. Damaged or Defective Items: If you receive an item that is damaged or defective, contact Fashion Nova’s customer service team immediately. They may offer a replacement or refund in the form of store credit.
4. International Returns: If you are an international customer, the return process is similar, but you are responsible for all return shipping costs. Additionally, shipping fees, taxes, and duties are non-refundable.

Exchanges

Fashion Nova does not currently offer a traditional exchange process. If you wish to exchange an item for a different size, color, or style, you must return the original item for store credit and place a new order using that credit.

How Long Does the Return Process Take?

The time frame for the return process can vary depending on your location and the shipping method used. Once Fashion Nova receives your return, they typically take about 5-7 business days to process it. After the return is approved, your store credit will be issued in the form of an e-gift card, which will be emailed to you.

Tips for a Smooth Return Process

To avoid delays or issues with your return, keep these tips in mind:

• Check Eligibility: Before returning an item, ensure it meets the return criteria (unworn, with tags, within the 30-day window).
• Retain Original Packaging: If possible, return the item in its original packaging to avoid damage during transit.
• Save the Tracking Number: If you’re shipping the return on your own, make sure to save the tracking number for your records.
• Use the Correct Return Address: If you’re using your own return shipping method, double-check that you’re sending the item to the correct return address as indicated in Fashion Nova’s return portal.

Conclusion

Fashion Nova’s return policy is relatively straightforward, though it’s important to remember that they only offer store credit for returns. As long as your item is in new, unworn condition and falls within the 30-day return window, you shouldn’t have any issues returning it for credit. By following the steps outlined in this guide, you can ensure a smooth and efficient return process.

While it can be disappointing not to receive a cash refund, Fashion Nova’s extensive and frequently updated catalog means you’ll have plenty of options when you use your store credit. Just be sure to review the policy and follow the procedures carefully to avoid any hiccups along the way.

FAQs

1. How long does it take to process a return at Fashion Nova?
It typically takes 5-7 business days after they receive your returned item for the return to be processed and for store credit to be issued.

2. Can I get a refund to my original form of payment?
No, Fashion Nova only offers store credit for returned items, which comes in the form of an e-gift card.

3. What items are not eligible for return at Fashion Nova?
Items marked as “Final Sale,” lingerie, swimwear, beauty products, and certain accessories are not eligible for return.

4. Does Fashion Nova cover return shipping costs?
No, return shipping is at the customer’s expense. If you use Fashion Nova’s prepaid label, the cost will be deducted from your store credit.

5. Can international customers return items to Fashion Nova?
Yes, international customers can return items, but they are responsible for all return shipping costs, and original shipping fees, taxes, and duties are non-refundable.

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